That’s why guides like this matter. Instead of clicking in circles, you get a calm walkthrough written in plain English the way tech support should speak. As someone who loves untangling these platforms, my aim is simple: make your Gateshead Council payslips easy to find, easy to download, and easy to understand.
Let’s get you into your dashboard without overthinking a thing.
How Gateshead Council uses the iTrent payroll system
Here’s what matters first: Gateshead Council runs staff payslips, tax codes, P60s, holiday balances, and employment details through iTrent, a secure HR platform used widely across UK councils. It stores everything in one place, meaning you can check pay dates, print old statements, and update your details whenever you need.
The good news? Once you learn the layout, the whole thing feels straightforward. The dashboard shows your pay information, the “My Pay” tab leads you to documents, and your digital payslips come in clean, easy-to-download PDFs. You don’t need special apps, and it works fine on mobile too.
The only real hurdle is logging in which we’ll tackle next.
Finding the correct iTrent login link
One of the biggest headaches is that multiple “Gateshead Council” login pages appear on Google. Some are old, some belong to partner organisations, and some are for schools or traded services. That’s where confusion starts.
The proper employee login page is normally shared internally, but the structure is always a secure iTrent link ending in something like:
https://<your-itrent-subdomain>.corehr.com/
(or a Gateshead-branded version used on staff networks)
If you’re unsure, don’t guess. Staff sometimes land on pages that look right but aren’t meant for them. When in doubt, contact HR or Payroll you’ll find their real, publicly published contact details further below.
Once you’re sure you have the right link, the login steps are simple.
Logging into your Gateshead Council payslips (step-by-step)
Here’s the cleanest way to access your iTrent payslips:
- Open your verified iTrent login page.
- Enter your employee username.
- Type in your password carefully iTrent is strict about character cases.
- If prompted, complete multi-factor verification.
- Once inside, look for:
- My HR
- My Pay
- Payroll Documents
- Open “Payslips” to view all available months.
- Tap or click a payslip to download it as a PDF.
On desktops the layout spreads out nicely. On phones everything stacks vertically still clean, still readable, just slightly more scrolling.
If something feels off, don’t worry. Most login issues have quick fixes.
Where to find your payslips once you’re logged in
Inside iTrent, the section you’re looking for usually sits under:
- My Pay
- Payroll
- Documents
- E-payslips
Your newest document appears at the top. Older ones may sit in a scrolling list, depending on how many months you want to view. You can open, save, or print them directly from the dashboard.
If you’re using a phone, open your downloads folder to find the PDF later. Many users think it “didn’t download” but the file is quietly sitting in the phone storage.
How to download, print, or save your payslips
The moment you tap the payslip, iTrent generates a secure PDF. From there you can:
- Save it to your device
- Print it (most browsers have built-in print commands)
- Email it to yourself if you need copies for banks or landlords
Tip: keep a small folder on your phone or laptop labelled “Payslips & P60s”. You’ll thank yourself later when mortgage paperwork or job applications pop up unexpectedly.
If your Gateshead Council login isn’t working
This is where people usually get stuck. Here’s how to fix nearly every common issue without panicking:
1. Wrong username or password
Try carefully retyping. Turn off Caps Lock.
If it still doesn’t work, reset it.
2. Password expired
iTrent forces regular resets for security. Use the “Forgot password” option.
3. Account locked
Too many failed attempts will freeze your access.
HR or payroll needs to unlock it.
4. Old or wrong login link
If your link came from a bookmark that’s years old, it may simply be retired.
Ask for the current link.
5. Browser issues
Clear cache or switch to incognito.
Chrome, Edge, and Safari work best.
6. System outage
Occasionally iTrent servers update overnight.
Try again after an hour.
If the problem is deeper (like back-end errors or missing employee records), payroll support can help.
Real Gateshead Council payroll contacts (publicly listed)
These are official, public, and safe-to-publish contact details from Gateshead.gov.uk.
Internal teams may use additional contacts not listed on the public website.
📧 Payroll Email (Publicly Published)
crpaymastergeneral@gateshead.gov.uk
(Source: Payroll & HR Support Services notice – gateshead.gov.uk)
This email is used for data updates and payroll-related queries under traded services. For many employees, it’s the most direct published email for payroll matters.
📞 Council Switchboard (Main Public Contact)
0191 433 3000
(Source: Gateshead Council “Contact Us” page)
The operator can redirect you to Payroll, HR, or iTrent support depending on your department.
📧 HR / Recruitment Contact (Public)
humanresources@gateshead.gov.uk
(Source: HR Recruitment Privacy Notice – gateshead.gov.uk)
Useful when your login or records relate to new starter paperwork, onboarding, or personal detail updates.
📧 Data Protection Contact (If Payslip Contains Incorrect Data)
DPO@gateshead.gov.uk
(Source: Gateshead Council official privacy pages)
For issues about incorrect personal information or GDPR concerns.
If you contact the wrong department, don’t worry they’ll forward your query to the right one. Just explain you need help accessing your Gateshead Council payslips on iTrent.
Updating your details inside iTrent
Once you’re logged in, you can update many things yourself:
- Address changes
- Bank details
- Phone numbers
- Emergency contacts
If a field is locked, that simply means HR must approve or manually adjust it.
Send them a quick note at humanresources@gateshead.gov.uk with your employee ID and the update you need.
Gateshead Council jobs and how new starters get their login
If you’re joining the council through a new role, the onboarding process normally includes:
- an employee number
- your iTrent access details
- instructions for first login
- mandatory password update
- how to reach payroll
Sometimes these arrive by email; sometimes in your starter pack. If you’re still waiting, use the HR email above and mention your job title and start date.
Once you’re on the system, you’ll see your first payslip appear a day or two before payday.
Common questions employees ask
Can I see old payslips?
Yes iTrent stores historic payslips and P60s.
I’ve left Gateshead Council. Can I still access iTrent?
Most accounts close shortly after leaving. Email payroll for copies you need.
My tax code looks wrong. What do I do?
Payroll can check your coding, but HMRC is the final authority.
The login link won’t load.
Use a different browser or contact the switchboard to confirm the system isn’t undergoing maintenance.
A little advice from someone who deals with portals every day
Keep a tiny digital routine: whenever a new payslip drops, save it instantly. These little PDFs help with proof-of-income checks, tenancy agreements, and the occasional bank request. And trust me it always seems urgent when you least expect it.
If you want to clean up or reword your saved documents, tools like Spinbot’s AI Reword Tool make tidy summaries in seconds without touching the official content.
Final takeaway
Once you’ve got the proper login link and the right contacts saved, Gateshead Council’s iTrent payslip system turns from confusing to comfortably familiar. Bookmark your portal, keep those PDFs organised, and don’t hesitate to use the publicly listed emails if anything feels off. Your payslip should never be a puzzle just a simple window into your hard-earned pay.
Rachel combines her technical expertise with a flair for clear, accessible writing. A graduate of the University of Edinburgh, she specializes in creating detailed tech-focused content, Govt Jobs, Payslips that educates our readers about the latest in web development and SEO tools at Spinbot blog.